Position Summary

Wayne Metropolitan Housing Authority is seeking a professional, organized, and customer-focused Housing Choice Voucher Case Manager to administer assigned program activities and provide case management services to Housing Choice Voucher participants. The position is responsible for maintaining accurate participant records, determining eligibility and continued program participation in accordance with applicable requirements, and providing timely assistance to participants and property owners.

Essential Duties and Responsibilities

• Process applications, certifications, recertifications, interim changes, transfers, and other participant transactions in accordance with applicable Housing Choice Voucher program requirements and Authority policies.
• Interview applicants and participants to obtain and verify information concerning income, assets, family composition, eligibility, and continued program participation.
• Review and calculate household income, allowances, deductions, rent portions, and other information necessary to determine program assistance.
• Maintain complete, accurate, and confidential participant case files and update information in applicable computerized systems.
• Explain program requirements, participant responsibilities, housing search procedures, rent requirements, inspections, and other program matters to applicants and participants.
• Communicate with landlords, property managers, employers, social service agencies, and other organizations as necessary to verify information and resolve case issues.
• Process and monitor Housing Assistance Payments, rent changes, utility allowances, portability matters, and other assigned program transactions.
• Review documentation for completeness and compliance and request additional information when necessary.
• Monitor participant compliance with program requirements and take appropriate action regarding changes in eligibility, noncompliance, or other case issues.
• Prepare notices, correspondence, forms, reports, and case documentation accurately and within required timeframes.
• Respond to participant inquiries and complaints professionally and provide appropriate referrals or assistance.
• Protect personally identifiable information and maintain strict confidentiality of participant and Authority records.
• Participate in quality-control reviews, audits, training, meetings, and program updates as assigned.
• Stay current with applicable HUD regulations, Housing Choice Voucher requirements, Authority policies, and procedural changes.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or GED required; associate or bachelor’s degree in business administration, public administration, social services, housing, or a related field preferred.
• Previous experience in housing administration, case management, property management, social services, public assistance, or a related field preferred.
• Knowledge of or ability to learn HUD Housing Choice Voucher program requirements, applicable regulations, and Authority policies and procedures.
• Strong organizational skills and attention to detail, with the ability to manage multiple cases and deadlines.
• Ability to analyze financial and household information, perform basic mathematical calculations, and make decisions based on established requirements.
• Strong written and verbal communication skills and the ability to work effectively with individuals from diverse backgrounds.
• Ability to maintain confidential information and exercise sound judgment and discretion.
• Proficiency with Microsoft Office and the ability to learn housing management and case-management software.
• Ability to work independently and cooperatively as part of a team.
• Valid driver’s license and reliable transportation may be required for assigned duties.

Preferred Qualifications

• Experience administering the HUD Housing Choice Voucher Program.
• Experience with HUD Enterprise Income Verification (EIV), housing software, or related program systems.
• Experience performing income and rent calculations or reviewing eligibility documentation.
• Knowledge of fair housing requirements and reasonable accommodation principles.

Physical Requirements and Working Conditions

Work is primarily performed in an office environment with regular interaction with participants, landlords, coworkers, and members of the public. The position requires frequent use of computers and office equipment, sitting and standing for extended periods, and occasional travel to Authority properties or other locations as assigned.

Position Summary

Wayne Metropolitan Housing Authority is seeking a dependable and safety-conscious Maintenance Groundskeeper to perform grounds maintenance, landscaping, exterior upkeep, and related maintenance duties at Housing Authority properties. The successful candidate will take pride in maintaining clean, safe, attractive, and well-kept grounds for residents, employees, and visitors.

Minimum Qualifications

• High school diploma or GED preferred.
• Previous groundskeeping, landscaping, building maintenance, or related experience preferred.
• Ability to operate common grounds-maintenance equipment safely and effectively.
• Ability to perform physical labor, work outdoors in varying weather conditions, and lift and carry materials as required.
• Ability to follow written and verbal instructions and work independently with appropriate supervision.
• Valid driver’s license and acceptable driving record may be required.
• Ability to establish and maintain effective working relationships with residents, coworkers, supervisors, and the public.