- We never forget that we are helping people. There are real people behind every application and case file. We care about our clients and provide them with a safe space to share their needs, their hopes, and their fears. We work with urgency to help them realize what’s possible. We treat everyone with the kindness and decency we all deserve.
- We strive to make a difference every day. We are dedicated to the WMHA mission and come to work every day inspired to do our best work and to make a positive impact. There is no more important work than helping our clients achieve their goals.
- We consider the feelings of others. We know that our processes can be frustrating, confusing, and even challenging at times. We have all been there, so we show empathy and act with humility. We are all human and we show respect for our clients, our coworkers and our community members.
- We believe in good communication. We value clear and concise communication that is delivered in a timely manner. We are good listeners. We ask and answer questions directly.
- We act with integrity. We conduct ourselves in a transparent and trustworthy manner that earns the respect of our colleagues, our clients and the community. We tell the truth, treat all with decency and keep our promises.
- We never stop learning, improving and innovating. No one has all the answers. We believe that good ideas and solutions can come from anywhere—and we make sure that we use the best ideas—no matter who it comes from. We share our knowledge with others and learn from our successes and challenges.
- We are better when we work as a team. Everyone is valuable and contributes to our collective success. We do better work when each person feels included, valued and respected. We never forget to celebrate our shared successes.
- We all make mistakes—and we own them, together. We are responsible for making decisions, solving problems, and taking actions that contribute to achieving our mission. We bring problems to the forefront so we can all contribute to finding solutions.
- We use our resources wisely. We take seriously the stewardship of the resources that have been entrusted to us. We strive to use our time, our skills and our funds efficiently and effectively. We hold ourselves accountable through timely and transparent reporting.
- We connect with our community. We are a knowledgeable resource, a trusted partner and an advocate for those we serve. We cannot be successful without the support of the community—and without our support of other community organizations and initiatives.
